Yes. You can request a refund within 14 days of purchase if the eSIM service wasn’t activated. Refunds are available for the following:
Technical issues: If the eSIM service encounters technical problems that cannot be resolved after troubleshooting by our support team.
Incorrect Purchase: If the customer has mistakenly purchased the wrong data plan or service and has not used the service.
Device compatibility issues: If your device is found to be incompatible with the eSIM platform or is network-locked, preventing activation or use.
Non-activation of lifetime data plans: For lifetime eSIM data plans, refunds are available if the eSIM profile has not been activated or used.
Payment Without Delivery: If the customer has paid for a data eSIM but has not received the eSIM profile.
You can find more details in our Refund Policy:
https://kasperskyesimstore.com/refund-policy/
